Privacy Policy
Last Updated:
Introduction
At Snacksyra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our programs.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information
Personal information is data that can be used to identify you individually. We may collect the following personal information:
- Name, email address, telephone number, and postal address
- Payment information (credit card details, billing address)
- Date of birth and gender
- Emergency contact information
- Health and medical information relevant to your participation in our programs
- Profile pictures and other content you choose to upload
Non-Personal Information
We also collect non-personal information that does not directly identify you but helps us improve your experience:
- Device information (browser type, operating system, device type)
- Usage data (pages visited, time spent on site, referring URLs)
- IP address and general location information
- Cookies and similar tracking technologies
How We Collect Information
We collect information through various methods:
Direct Interactions
Information you provide when you:
- Register for an account or classes
- Complete forms on our website
- Subscribe to our newsletter
- Contact our customer service team
- Participate in surveys or promotions
- Complete health questionnaires or waivers
Automated Technologies
Information collected automatically when you browse our website through:
- Cookies and web beacons
- Analytics tools
- Server logs
For more information about our use of cookies, please see our Cookie Policy.
Third Parties
We may receive information about you from:
- Business partners
- Service providers
- Social media platforms (if you connect your account)
- Payment processors
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services
- Process registrations and payments
- Create and maintain your account
- Deliver the services you've requested
- Customize class recommendations based on your preferences and history
- Process and fulfill your orders
To Communicate With You
- Send administrative information (schedule changes, policy updates)
- Respond to your inquiries and support requests
- Send newsletters and marketing communications (if you've opted in)
- Provide class confirmations and reminders
To Improve Our Services
- Analyze usage patterns to enhance user experience
- Develop new features and offerings
- Conduct research and analytics
- Troubleshoot technical issues
For Security and Legal Compliance
- Protect against unauthorized access and fraudulent activity
- Enforce our terms of service
- Comply with legal obligations
- Resolve disputes
How We Share Your Information
We may share your personal information with:
Service Providers
Third parties that perform services on our behalf, such as:
- Payment processors
- Cloud hosting providers
- Email service providers
- Analytics companies
- Customer service platforms
These service providers are only permitted to use your information to perform services for us and are required to keep your information confidential.
Legal Requirements
We may disclose your information when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or respond to a government request
Business Transfers
If Snacksyra is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
You have the right to access, review, and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.
Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion
You may request the deletion of your personal information, subject to certain exceptions provided by law.
Objection and Restriction
You may object to our processing of your personal information or request that we restrict the processing of your personal information in certain circumstances.
Withdrawing Consent
Where we process your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Secure network infrastructure
- Regular backup procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations we are subject to
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses approved by relevant authorities, to ensure that your personal information receives an adequate level of protection.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about our Cookie Policy or how we use cookies, please contact us at:
Email: [email protected]
Phone: +61 2 0806 0503
Address: 42 King Street, Sydney, NSW 2000, Australia